Improving User Experience for Remote Courtroom Appearances Via Transition to Microsoft Teams

Effective on May 10, the Los Angeles County Superior Court system (Court) began a month-long, gradual transition to Microsoft Teams.  These teams are improving video and audio performance through LACourtConnect (LACC).

LACC is the Court’s remote courtroom appearance technology in Probate, Family Law, Civil, Traffic and Small Claims cases.  Although the transition will cause some disruption, the ultimate goal will be to improve audio and video reliability and quality.  It will also help the user’s experience.

The upgrade itself should result in minimal inconvenience to users and the Court does appreciate the users’ patience during this time to its 250 plus courtrooms.  This change also impacts tens of thousands of participants.

The onset of the pandemic caused an expedited LACC implementation schedule, and updates are necessary to improve the user’s experience.

According to the LA Superior Court, Deployment of the First Phase of the LACC is as follows:

The full courtroom deployment plan and transition dates may be found at LACC - Welcome Page (lacourt.org)

“During the transition, LACC users will be able to schedule a LACC remote courtroom appearance 14 days before the hearing date instead of up to 30 days

Important note for LACC registrants in Phase 1 courtrooms with hearings between May 10-May 23

  • On May 5, look for an email notification from No-ReplyCourtNotify@lacourt.org indicating a new Teams link will be sent May 6-8 to replace prior meeting link.
  • From May 6-8, look for an email from LACourtConnect@lacourt.org with the new Teams meeting link that replaces the original registration link.
  • There is no need to re-register to appear remotely for the hearing. Simply follow the new link in the second email received on May 6, 7, or 8. “

It is expected that the transition will cause disruption and need for assistance, so the court is providing support options as follows:  “…

  • ATTORNEY PORTAL Frequent updates and training materials on the Attorney Portal. The Court’s exclusive portal for attorneys, the Attorney Portal, is a convenient and central resource to access LACC hearings, features to help attorneys, and timely LACC updates. The Attorney Portal offers basic services for free. A subscription-based Advanced Attorney Portal option provides enhanced features and a convenient way to access video links to hearings. More information on the transition is available here. Resource guides for attending a remote courtroom appearance in Teams are available here.

ATTORNEY SANDBOX – This resource will be available for anyone who wants to test the Teams meeting courtroom platform. This Attorney Sandbox will be available on Tuesdays, Wednesdays, and Thursdays from 4–5 p.m., starting May 5 through June 10, and is accessible via the link and information below:

Microsoft Teams meeting

Join on your computer or mobile app at Join conversation (microsoft.com)

Or call in (audio only) +1 323-488-2201,761999924# United States, Los Angeles Phone Conference ID: 761 999 924# Find a local number | Reset PIN Learn More | Meeting options

COURT SERVICE DESK – Live help is available at (213) 830-0400, Monday-Friday, 7:30 a.m. to 5:30 p.m.

LIVE CHAT – Go to the Attorney Portal and LACC webpages for support via Live Chat. Just click the icon or the icon to connect with a support agent after answering a few questions.”

Categories